Cookie Policy

Last Updated: December 15, 2024

1. Introduction

This Cookie Policy explains how Learn Paragon Inc. ("we," "us," or "our") uses cookies and similar tracking technologies on our website and digital learning platform ("Services"). This policy should be read together with our Privacy Policy and Terms of Service.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

Types of Cookies:

• Session Cookies: Temporary cookies that are deleted when you close your browser
• Persistent Cookies: Cookies that remain on your device for a specified period or until manually deleted
• First-Party Cookies: Cookies set by Learn Paragon directly
• Third-Party Cookies: Cookies set by external service providers

3. How We Use Cookies

We use cookies and similar technologies for several purposes:

3.1 Essential Cookies (Always Active)

These cookies are necessary for our Services to function properly and cannot be disabled. They include:

• Authentication: Remember your login status and keep you logged in
• Security: Protect against fraud and ensure secure access to your account
• Load Balancing: Distribute website traffic across our servers
• Form Data: Remember information you've entered in forms during your session

3.2 Functional Cookies

These cookies enhance your experience by remembering your preferences:

• Language Settings: Remember your preferred language
• Course Progress: Track your progress through learning materials
• User Preferences: Remember your display settings and customizations
• Accessibility Features: Maintain accessibility settings you've enabled

3.3 Analytics Cookies

These cookies help us understand how our Services are used:

• Usage Statistics: Track page views, session duration, and user interactions
• Performance Monitoring: Identify technical issues and optimize performance
• Content Effectiveness: Measure engagement with learning materials
• User Journey Analysis: Understand navigation patterns to improve user experience

3.4 Marketing Cookies

These cookies are used for advertising and personalization (with your consent):

• Personalized Recommendations: Suggest relevant courses and content
• Retargeting: Show relevant ads on other websites
• Campaign Tracking: Measure the effectiveness of marketing campaigns
• Social Media Integration: Enable sharing and social media features

4. Detailed Cookie Information

4.1 First-Party Cookies

Cookie Name	Purpose	Duration	Type
lp_session	Maintains user session and authentication	Session	Essential
lp_consent	Stores cookie consent preferences	1 year	Essential
lp_lang	Remembers language preference	6 months	Functional
lp_progress	Tracks course progress and bookmarks	1 year	Functional

4.2 Third-Party Cookies

We use trusted third-party services that may set cookies:

Google Analytics

• Purpose: Website analytics and performance monitoring
• Cookies: _ga, _gid, _gat_gtag_*
• Duration: Various (1 day to 2 years)
• More Info: Google Privacy Policy

Payment Processors (Stripe, PayPal)

• Purpose: Secure payment processing and fraud prevention
• Duration: Various
• Type: Essential for payment functionality

Video Platform (Vimeo/YouTube)

• Purpose: Video content delivery and analytics
• Duration: Various
• Type: Functional

5. Managing Your Cookie Preferences

5.1 Our Cookie Management Tool

We provide a cookie consent banner that allows you to:

• Accept all cookies
• Accept only necessary cookies
• Customize your preferences by category
• Change your preferences at any time

5.2 Browser Settings

You can also manage cookies through your browser settings:

Google Chrome

1. Go to Settings > Privacy and security > Cookies and other site data
2. Choose your preferred cookie settings
3. You can also delete existing cookies from this section

Mozilla Firefox

1. Go to Settings > Privacy & Security
2. Under Cookies and Site Data, choose your preferences
3. Click "Manage Data" to view and delete specific cookies

Safari

1. Go to Safari > Preferences > Privacy
2. Choose your cookie settings under "Cookies and website data"
3. Click "Manage Website Data" to view and remove cookies

Microsoft Edge

1. Go to Settings > Cookies and site permissions
2. Click on "Cookies and site data"
3. Choose your preferred settings

5.3 Mobile Devices

On mobile devices, you can manage cookies through your browser app settings or by using privacy settings in your device's system settings.

6. Other Tracking Technologies

6.1 Web Beacons

We may use web beacons (also called pixel tags) in our emails and on our website to track interactions and measure campaign effectiveness.

6.2 Local Storage

We use local storage technologies to store information locally on your device for improved performance and user experience.

6.3 Server Logs

Our servers automatically collect certain information, including IP addresses, browser types, and access times, which is stored in log files.

7. Cookie Consent and Legal Basis

7.1 Consent

For non-essential cookies, we rely on your consent. You can withdraw consent at any time through our cookie settings or by contacting us.

7.2 Legitimate Interest

For some analytics and performance cookies, we may rely on legitimate interest as our legal basis, balanced against your privacy rights.

7.3 Contractual Necessity

Essential cookies are necessary for the performance of our contract with you (providing our Services).

8. International Data Transfers

Some of our third-party service providers may be located outside of Canada. When cookies result in data transfers, we ensure appropriate safeguards are in place to protect your information.

9. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Updating the "Last Updated" date at the top of this policy
• Displaying a notice on our website
• Sending email notifications for material changes

10. Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact us:

11. Useful Resources

For more information about cookies and online privacy:

• Office of the Privacy Commissioner of Canada
• All About Cookies
• Digital Advertising Alliance