Terms of Service

Last Updated: December 15, 2024

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Learn Paragon Inc. ("Learn Paragon," "we," "us," or "our") regarding your use of our digital learning platform and related services ("Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

2. Description of Services

Learn Paragon provides an online digital learning platform offering:

• Professional development courses and training programs
• Certification and credential programs
• Educational content and resources
• Community forums and networking opportunities
• Career development tools and services

3. Eligibility

To use our Services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete registration information
• Comply with all applicable laws and regulations

If you are using our Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

4. Account Registration and Security

4.1 Account Creation

To access certain features of our Services, you must create an account by providing accurate, current, and complete information as requested.

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized use
• Ensuring your account information remains accurate and up-to-date

4.3 Account Termination

You may terminate your account at any time by contacting customer support. We may suspend or terminate your account for violations of these Terms.

5. Payment Terms

5.1 Fees and Billing

• Course fees are clearly displayed before purchase
• All prices are in Canadian dollars (CAD) unless otherwise specified
• Applicable taxes will be added at checkout
• Payment is due immediately upon enrollment

5.2 Payment Methods

We accept major credit cards, PayPal, and other payment methods as displayed during checkout. Payment processing is handled by secure third-party providers.

5.3 Refund Policy

• 30-Day Money-Back Guarantee: Full refund available within 30 days of purchase if less than 25% of course content has been accessed
• Pro-rated Refunds: Available for subscription services upon cancellation
• No Refunds: After course completion or certificate issuance
• Special Circumstances: Refunds may be considered on a case-by-case basis for extraordinary circumstances

6. User Conduct and Responsibilities

6.1 Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You will not:

• Share account credentials with others
• Copy, reproduce, or distribute course content without permission
• Use automated systems to access or scrape our platform
• Attempt to circumvent security measures
• Upload malicious software or engage in hacking activities
• Harass, abuse, or harm other users
• Post inappropriate, offensive, or illegal content

6.2 Content Submission

When you submit content to our platform (comments, reviews, assignments), you grant us a non-exclusive, royalty-free license to use, modify, and display such content in connection with our Services.

7. Intellectual Property Rights

7.1 Our Content

All content on our platform, including courses, videos, text, graphics, logos, and software, is owned by Learn Paragon or our licensors and is protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial educational purposes. This license does not include the right to:

• Download or copy course content (except where specifically permitted)
• Redistribute or sell course materials
• Use content for commercial purposes
• Remove copyright or proprietary notices

7.3 Copyright Infringement

We respect intellectual property rights and expect our users to do the same. If you believe your copyright has been infringed, please contact us with detailed information about the alleged infringement.

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Service Availability and Modifications

9.1 Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. Services may be temporarily unavailable due to maintenance, updates, or technical issues.

9.2 Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time. We will provide reasonable notice of significant changes that may affect your access to purchased content.

10. Disclaimers and Limitations of Liability

10.1 Service Disclaimers

Our Services are provided "as is" and "as available." We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.2 No Guarantee of Results

While we strive to provide high-quality educational content, we do not guarantee specific learning outcomes, job placement, or career advancement results.

10.3 Limitation of Liability

To the maximum extent permitted by law, Learn Paragon's total liability for any claims arising from or relating to these Terms or our Services shall not exceed the amount you paid for the specific Service giving rise to the claim.

10.4 Exclusion of Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

11. Indemnification

You agree to indemnify, defend, and hold harmless Learn Paragon and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including legal fees) arising from your use of our Services or violation of these Terms.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of British Columbia, Canada, without regard to conflict of law principles.

12.2 Dispute Resolution Process

1. Informal Resolution: Contact our customer support team first
2. Mediation: If informal resolution fails, disputes may be submitted to mediation
3. Arbitration: Binding arbitration as a final resort (where permitted by law)
4. Jurisdiction: Courts of British Columbia have exclusive jurisdiction

13. Termination

13.1 Termination by You

You may terminate your account at any time by contacting customer support. Upon termination, your right to access our Services will cease immediately.

13.2 Termination by Us

We may suspend or terminate your access to our Services immediately and without notice if:

• You violate these Terms
• Your account is inactive for an extended period
• We are required to do so by law
• Continued provision of Services becomes commercially unreasonable

13.3 Effect of Termination

Upon termination:

• Your access to Services will be discontinued
• You may lose access to course content and progress
• Provisions regarding intellectual property, disclaimers, and limitations of liability will survive

14. Accessibility

We are committed to making our Services accessible to all users. We strive to comply with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. If you encounter accessibility barriers, please contact us for assistance.

15. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. The unenforceable provision will be replaced with an enforceable provision that most closely reflects our intent.

17. Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign our rights and obligations to any party at any time without notice.

18. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Learn Paragon regarding your use of our Services and supersede all prior agreements and understandings.

19. Updates to Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Sending email notification
• Displaying a prominent notice on our platform

Continued use of our Services after notice constitutes acceptance of the updated Terms.

20. Contact Information

If you have questions about these Terms, please contact us:

21. Special Provisions for Corporate Accounts

Organizations purchasing enterprise accounts may be subject to additional terms and conditions as specified in separate enterprise agreements.

22. Compliance with Canadian Laws

These Terms are designed to comply with Canadian federal and provincial laws, including but not limited to:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Canada's Anti-Spam Legislation (CASL)
• Consumer protection legislation
• Competition Act