Privacy Policy

Last Updated: December 15, 2024

1. Introduction

Learn Paragon ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital learning platform and related services ("Services").

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA), provincial privacy legislation, and other applicable Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, billing address
• Profile Information: Educational background, professional experience, learning preferences
• Payment Information: Credit card details, billing information (processed securely through third-party providers)
• Communications: Messages, feedback, support requests, and survey responses

2.2 Automatically Collected Information

When you use our Services, we automatically collect certain information:

• Usage Data: Course progress, completion rates, time spent on platform, quiz results
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, pages viewed, features used, errors encountered
• Cookies and Tracking: See our Cookie Policy for detailed information

2.3 Information from Third Parties

We may receive information about you from:

• Social media platforms (if you choose to connect your accounts)
• Employers or educational institutions (for enterprise accounts)
• Payment processors and verification services
• Analytics and marketing service providers

3. How We Use Your Information

3.1 Primary Purposes

• Service Delivery: Provide access to courses, track progress, issue certificates
• Account Management: Create and maintain your account, process payments
• Communication: Send course updates, newsletters, and important notifications
• Support: Respond to inquiries and provide customer service

3.2 Secondary Purposes

• Personalization: Recommend courses and customize your learning experience
• Analytics: Analyze usage patterns to improve our Services
• Marketing: Send promotional content (with your consent)
• Research: Conduct educational research and develop new features

3.3 Legal Compliance

We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

4. Information Sharing and Disclosure

4.1 We Do Not Sell Personal Information

Learn Paragon does not sell, rent, or trade your personal information to third parties for commercial purposes.

4.2 Permitted Disclosures

We may share your information in the following circumstances:

Service Providers

• Cloud hosting providers (AWS, Microsoft Azure)
• Payment processors (Stripe, PayPal)
• Email service providers (Mailchimp, SendGrid)
• Analytics providers (Google Analytics)

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Legal Requirements

We may disclose your information when required by law or to protect our rights and safety.

Consent

We may share your information with your explicit consent for other purposes.

5. Data Security

5.1 Security Measures

We implement comprehensive security measures to protect your personal information:

• Encryption: All data transmission and storage is encrypted using industry-standard protocols
• Access Controls: Strict access controls limit who can view your information
• Regular Audits: We conduct regular security assessments and penetration testing
• Employee Training: All staff receive privacy and security training

5.2 Data Breach Notification

In the unlikely event of a data breach, we will notify affected users and relevant authorities as required by Canadian law, typically within 72 hours of discovery.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

• Access your personal information
• Request corrections to inaccurate information
• Update your profile and preferences
• Request a copy of your data

6.2 Withdrawal of Consent

You may withdraw your consent for:

• Marketing communications (unsubscribe links provided)
• Non-essential cookies (use our cookie settings)
• Data processing for secondary purposes

6.3 Account Deletion

You may request deletion of your account and associated data. Note that we may retain certain information for legal compliance and legitimate business purposes.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Active Accounts: Information retained while account is active
• Inactive Accounts: Data may be retained for up to 7 years after last activity
• Legal Requirements: Some data retained longer for tax, legal, or regulatory purposes
• Anonymized Data: Aggregated, non-personal data may be retained indefinitely

8. International Data Transfers

Your personal information may be transferred to and processed in countries outside Canada, including the United States. We ensure adequate protection through:

• Contractual safeguards with service providers
• Compliance with international privacy frameworks
• Regular review of transfer mechanisms

9. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided personal information, please contact us immediately.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.

11. Marketing Communications

With your consent, we may send you:

• Course recommendations and updates
• Newsletter and educational content
• Special offers and promotions
• Industry news and insights

You can opt out of marketing communications at any time using the unsubscribe link in emails or by contacting us directly.

12. Third-Party Links

Our Services may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications for material changes
• Updating the "Last Updated" date at the top of this policy

14. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

15. Regulatory Information

This Privacy Policy is designed to comply with:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Provincial privacy legislation (where applicable)
• Anti-Spam Legislation (CASL)
• General Data Protection Regulation (GDPR) for EU residents

If you believe we have not complied with applicable privacy laws, you may file a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner.